Shipping Policy

Last Updated: 24 July 2026

Thank you for shopping with MaisonLock.Co. We work with trusted fulfilment partners to bring you a curated collection of premium bags and accessories. As a result, delivery times may vary depending on the product and destination.

Order Processing

Orders are typically processed within 1–3 business days after your order has been placed. During busy periods, promotions or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Delivery Times

Estimated delivery times are:

• United Kingdom: 3-5 business days

• Europe: 5–15 business days

• International: 7–20 business days

These timeframes are estimates and may vary due to customs clearance, courier delays, weather conditions or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the products in your order.

From time to time, MaisonLock.Co may offer free shipping promotions. Any applicable offers will be displayed on our website.

Multiple Shipments

As we work with a network of fulfilment partners, items within the same order may be shipped separately and arrive at different times. If this happens, you will receive separate tracking updates where available.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking details, if tracking is available for your shipment.

If you have not received your tracking information within a reasonable timeframe, please contact us at contact@maisonlock.co.

Customs & Import Duties

For international orders, customs duties, taxes and import fees may apply depending on your country's regulations. These charges are the responsibility of the customer unless otherwise stated.

MaisonLock.Co is not responsible for delays caused by customs authorities.

Delivery Delays

While we aim to deliver all orders within the estimated delivery windows, delays can occasionally occur due to courier issues, customs processing, adverse weather or periods of exceptionally high demand.

We appreciate your patience and will always do our best to keep you informed.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. MaisonLock.Co cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete address information provided at checkout.

Lost or Damaged Parcels

If your order arrives damaged or you believe your parcel has been lost in transit, please contact us within 7 days of the expected delivery date at contact@maisonlock.co. We'll work with the shipping carrier and our fulfilment partners to resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at contact@maisonlock.co. Our team will be happy to assist you.